TERMS OF USE AND CONDITIONS OF SALE

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE (“TERMS” or “AGREEMENT”) BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (SEE SECTIONS 14 AND 15). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

Your use of https://www.primalsource.co, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the “Website”), which are owned and maintained by Primal Source (“Primal Source,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products, and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.

THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 16 OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 16 BELOW WHICH DESCRIBES YOUR RIGHT TO OPT-OUT.

You can review the most current version of the Terms at any time on this page (https://www.primalsource.co/policies/terms-of-service). We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.

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TERMS OF SALE

WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

PRIVACY & SECURITY DISCLOSURE

Our privacy policy may be viewed at https://www.primalsource.co/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.

GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS

All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it.

You agree not to use or attempt to use the Website or any products or services in any unlawful manner or for any unlawful purpose. You further agree not to commit any unlawful act or attempt to commit any unlawful act on or through the Website including, but not limited to: (1) hacking and other digital or physical attacks on the Website; (2) publishing abusive, vulgar, obscene, or defamatory material; (3) soliciting others to perform or participate in any unlawful acts; (4) violating any international, federal, provincial or state regulations, rules, laws, or local ordinances; (5) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (6) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (7) submitting false or misleading information; (8) uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website; (9) collecting or tracking the personal information of others; (10) interfering with or circumventing the security features of the Website; or (11) any other unlawful act.

Primal Source reserves the right to terminate your access to the Website or any of its services if it determines that you (1) do not comply with these Terms of Sale; (2) provide false, inaccurate, or incomplete information during our registration process; (3) engage in any conduct that would otherwise harm any of Primal Source’s rights or interests in its Website, services, or other property; or (4) for any or no reason whatsoever without prior notice to you. Primal Source may take any other actions necessary in this regard or seek any remedies permitted by law.

PRODUCTS SOLD FOR PERSONAL USE ONLY

You further agree that any products or services you purchase from Primal Source on or through the Website will be used for your personal, non-commercial use. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

NO MEDICAL ADVICE AND ACCURACY OF INFORMATION

The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information or products provided by Primal Source.

While we endeavor to provide accurate and current information, there may be typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the colors and images of our products that appear on the Website; we cannot guarantee that your device’s display of any color will be accurate.

This Website may contain certain historical information, which is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Website.

Primal Source does not make any guarantee that you will accomplish your health and wellness goals. Your results may vary.

MODIFICATIONS TO THE WEBSITE AND PRICES

We reserve the right to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of access. Certain products or services may be available exclusively online and may have limited quantities and are subject to refund, return, or exchange only according to our Shipping and Refund and Return policies.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.

PAYMENT

By submitting payment information to us, you represent and agree that: (i) you are fully authorized to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any payment card fees; and (iv) sufficient funds exist to pay the amounts due.

Our payment processors may receive updated card information from your issuer (e.g., new card numbers/expiration dates) and update your account; contact your issuer to opt out of updater services if desired. We are not responsible for any fees your bank or issuer may apply. If a charge is reversed, we may bill you directly by another method.

ORDER PLACEMENT AND ACCEPTANCE; SUBSCRIPTIONS, AUTOMATIC PAYMENT, AND CANCELLATION

Order Placement and Acceptance. Your electronic order confirmation (or any confirmation) does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. If we deny your order, you will receive a refund to your original form of payment. We may require additional information before processing any order.

(If your store uses subscriptions/auto-ship, insert your specific subscription terms here—billing cadence, how to cancel, minimum shipments, etc.)

SHIPPING

Accurate shipping address and phone number are required. We are not responsible for late or missing shipments if incorrect shipping information is provided. If you made a mistake or wish to cancel before shipment, email hello@primalsource.co as soon as possible. We cannot guarantee changes before fulfillment.

DELIVERY CONFIRMATION

Any delivery confirmation provided by the carrier is deemed sufficient proof of delivery, even without a signature.

MONEY BACK GUARANTEE

Primal Source offers a Money-Back Guarantee on certain purchases from your first-time subscription order within thirty (30) days from the date you received your order, for a full refund according to the terms below. The Money-Back Guarantee is only valid on products purchased directly from https://www.primalsource.co/. Purchases that do not qualify for the Money-Back Guarantee are subject to our Standard Refund and Return policy. To request a refund, email hello@primalsource.co.

Approved refunds will be issued to the same payment method used for the order.

Prefer a 90-Day Guarantee? Say the word and I’ll update this section and cross-link to your Refunds page.

STANDARD RETURN AND REFUND POLICY

If you are dissatisfied with our product, or if it arrives damaged, please refer to our detailed Refund and Return policy (link to your policy page). After our shipping department receives your return, processing typically takes 1–2 business days; your bank may take up to 10 additional days to post the credit.

SOCIAL MEDIA

Our presence on third-party platforms (e.g., Facebook, Instagram, YouTube, Pinterest, X/Twitter, LinkedIn) is subject to those platforms’ own terms and privacy policies. Comments and opinions posted by users are their own and do not reflect Primal Source’s views. Report offensive content via the platform’s tools.

DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS ARE PROVIDED “AS IS,” “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT (A) PRODUCTS, SERVICES, OR INFORMATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR (B) THE WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

DISCLAIMER OF LIABILITIES

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL PRIMAL SOURCE OR ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS, OR YOUR USE OF THE WEBSITE, REGARDLESS OF NOTICE OF SUCH POSSIBILITY. IF PRIMAL SOURCE IS FOUND LIABLE UNDER ANY THEORY, PRIMAL SOURCE’S LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.

DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ CAREFULLY. YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS AGREEMENT, OUR PRIVACY POLICY OR TERMS OF SALE, OUR ADVERTISING OR MARKETING PRACTICES, OR OUR PRODUCTS OR SERVICES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS CONSUMER ARBITRATION RULES. THIS PROVISION IS GOVERNED BY THE FEDERAL ARBITRATION ACT (FAA), 9 U.S.C. §§ 1–16. THE ARBITRATOR SHALL APPLY THE SUBSTANTIVE LAW OF THE STATE IDENTIFIED IN OUR CONTACT/FOOTER NOTICES TO THE EXTENT CONSISTENT WITH THE FAA AND MAY AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR CONSOLIDATE PROCEEDINGS WITHOUT OUR CONSENT.

NOTWITHSTANDING THE FOREGOING, PRIMAL SOURCE MAY BRING A CLAIM IN STATE OR FEDERAL COURT FOR INJUNCTIVE OR EQUITABLE RELIEF ARISING FROM ANY POTENTIAL OR ACTUAL MISAPPROPRIATION OR INFRINGEMENT OF PRIMAL SOURCE’S INTELLECTUAL PROPERTY RIGHTS, AND YOU CONSENT TO SUCH VENUE AND JURISDICTION.

OPT-OUT: YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF YOUR PURCHASE DATE BY EMAILING hello@primalsource.co WITH YOUR NAME, ORDER NUMBER/PRODUCT, AND A STATEMENT THAT YOU OPT OUT OF ARBITRATION.

INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Primal Source, its affiliates, and their respective officers, directors, agents, contractors, service providers, suppliers, and employees, from and against any and all claims, losses, liabilities, damages, expenses, and costs (including reasonable attorneys’ fees) arising out of or related to (1) your breach of these Terms or any incorporated documents; (2) your breach of any representations or warranties; or (3) your violation of any law or third-party rights.

THIRD-PARTY WEBSITES AND LINKS

Our Website may include materials from third parties or links to third-party websites. We are not liable for third-party materials, websites, or transactions you engage in with them. Review third-party policies before transacting.

TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS

Anything you submit or post to the Website and/or provide to us—including photos, testimonials, ideas, techniques, questions, reviews, and suggestions (“Submissions”)—is non-confidential and non-proprietary. We may use, copy, distribute, display, publish, adapt, and create derivative works from Submissions in any media, worldwide, royalty-free, perpetually. You represent that your Submissions are accurate and do not infringe third-party rights. Testimonials do not represent the generally expected user experience.

DMCA NOTICE; INTELLECTUAL PROPERTY RIGHTS

DMCA Notice.
Notification of Claimed Infringement: hello@primalsource.co

If you believe content on the Website infringes your copyright, please email the above with: (i) description of the copyrighted work; (ii) description/location of allegedly infringing material; (iii) your contact info; (iv) a good-faith statement of unauthorized use; (v) a statement under penalty of perjury that the notice is accurate and you are authorized; and (vi) your physical/electronic signature.

Intellectual Property Rights; License.
All content on the Website (the “Content”) is owned by or licensed to Primal Source and protected by applicable laws. You may access and view the Content for personal, non-commercial purposes only and must not copy, distribute, modify, create derivative works, or exploit the Content except as expressly permitted.

Copyright.
Except as stated herein, no material on the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted without prior written consent. Permission is granted to view/print limited materials for personal, non-commercial, informational use only, provided all notices are retained. We may revoke this permission at any time.

Trademarks.
All trademarks, service marks, and logos on the Website are the property of Primal Source or their owners. No license or right is granted by implication or otherwise without prior written consent.

ELECTRONIC COMMUNICATIONS

You agree we may communicate with you electronically and that such communications are equivalent to writings and have the same force and effect as if signed.

ASSIGNMENT

You may not assign any rights under these Terms. Primal Source may transfer its rights/obligations without further consent if some or all of its business is transferred.

NO WAIVER

No waiver by Primal Source of any term shall be deemed a continuing waiver. Failure to enforce any provision shall not constitute a waiver.

SEVERABILITY

If any provision is unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent possible and the remainder shall remain in effect.

TERMINATION

Upon termination, Sections 2–5, 13–17, 19–25, 27, and any representations/warranties/obligations made by you survive.

ENTIRE AGREEMENT

These Terms, together with policies or rules posted by us on the Website, constitute the entire agreement between you and Primal Source and supersede all prior or contemporaneous agreements.

QUESTIONS OR ADDITIONAL INFORMATION

If you purchased a product or service through the Website, please contact Customer Support:

Email: hello@primalsource.co