Shipping Policy
Shipping Policy
Primal Source Shipping Policy
Updated August 2026
Overview
Ecom Ventures LLC ships Primal Source products to customers in the United States and select international destinations. All orders are subject to the shipping terms below. Where a product is unavailable for shipping to your country due to local ingredient regulations, you will be notified at checkout before payment is processed.
Processing Time
All orders are processed within 1 to 2 business days of payment confirmation, excluding weekends and public holidays. Orders placed after 12:00 PM EST may be processed the following business day.
Shipping Method and Estimated Delivery
| Shipping Method | Estimated Delivery | Price |
|---|---|---|
| Standard Shipping | 5 to 10 business days | Based on Weight |
Delivery Estimates
| Destination | Estimated Delivery | Notes |
|---|---|---|
| United States | 5 to 10 business days | — |
| Canada | 5 to 10 business days | Duties and taxes may apply at border |
| United Kingdom | 5 to 10 business days | UK import charges may apply |
| Australia | 5 to 10 business days | GST and import duties may apply |
Delivery estimates begin from the date of shipment, not the date of order. Delivery times may vary due to customs processing, local postal service conditions, and public holidays in the destination country. Primal Source is not responsible for delays caused by customs clearance.
International Shipping Charges
Standard shipping is free to all supported destinations. Any applicable duties, taxes, or customs fees are separate and are the responsibility of the recipient (see below).
Product Availability by Country
Due to ingredient regulations that vary by country, certain Primal Source products may not be available for shipping to specific destinations. This is determined at the product level based on the regulatory status of each ingredient in your country.
⚠ Product Availability at Checkout
- If a product in your cart cannot be shipped to your selected country, you will be notified at checkout before payment is requested.
- The restricted product will need to be removed from your cart before you can complete your purchase.
- This is not a checkout error. It reflects our commitment to shipping only products that are legally permitted in your jurisdiction.
We review product availability by country on an ongoing basis. As formulations are updated or regulatory guidance changes, the list of available products per country may be updated. Please check at checkout for the most current availability for your destination.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs processing fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping charge shown at checkout. Primal Source has no control over these charges and cannot predict their amount. For guidance on applicable charges, please contact your local customs authority before placing your order.
Order Tracking
A tracking number is emailed to you when your order ships. You can use this number to track your order through the carrier website. For international orders, tracking visibility may be limited once the package enters the destination country postal network.
Lost, Damaged, or Missing Orders
If your order has not arrived within the estimated delivery window, or if your package arrives damaged, contact us at support@primalsource.co within 30 days of the estimated delivery date. We will investigate with the carrier and arrange a replacement or refund where appropriate.
Contact
Email: support@primalsource.co
Business hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Legal entity: Ecom Ventures LLC, 5227 N 7th St #82885, Phoenix, AZ 85014
This Shipping Policy was last updated in August 2026. Ecom Ventures LLC reserves the right to update these terms at any time. The current version is always available at primalsource.co/policies/shipping-policy.